top of page
'Story Time' range includes FREE AUDIO stories related to the rug designs.

Frequently asked questions
Our rugs are 35mm thick memory foam
Yes, all of our tatami style rugs come with a PVC nonslip backing making it safe for wooden & tiled surfaces. We do recommend checking the floor after a few days of using the rug, as lacquers used on some wooden floors & some finishes on tiles can react to the PVC non slip dots but this is very rare.
All of our designs are done inhouse.
We are located in Australia & ship nationwide via Australia Post
Times vary depending on whether you ordered an in-stock item or a pre-order or out-of-stock item.
For in-stock items, we aim to ship the same day we receive your order & we ship via Australia Post. Most orders are delivered between 3 & 10 days.
Pre-ordered items will be shipped as soon as they arrive & can be 5/6 weeks depending on where in the delivery cycle your order was placed.
Out-of-stock items will ship as soon as they arrive back into stock.
Our Tatami rugs include a spill & stain resistant treatment to the main face of the surface.
Spills should be blotted immediately using a dry white paper towel or cloth.
Do not rub the spill as this may drive the spill further into the fibres.
Stains should be blotted as above & then blotted with a slightly damp paper towel or cloth.
Vacuum the rug regularly to remove loose dirt & dust.
When first opened, the rug may appear creased and flat due to being compressed for packaging. Don’t panic, this is normal. Please allow a few hours & sometimes a couple of days for your genuine memory foam rug to fully decompress & reach its full thickness. Full results can, in rare cases, take up to a week.
You can use your hands to smooth creases and groom the fibres to achieve a smooth finish.
We recommend keeping children off the rug until it has reached its full thickness. You can also use a warm iron with a damp cloth to steam any creases that remain after a week.
bottom of page
